Trusted ER has been hands down the best ER that my family and I have been to. They are so quick and communicate very well with their patients. The staff are very friendly and they make sure you had a positive experience. I cannot say enough good things about this place. They also give you hoodies, goody bags, blankets, etc. after your visit!
**This company, and their owner, called me back personally and had real conversations with me. They apologized, appreciated the feedback, and treated me with kindness and decency. This shows me that they do care, as I felt they do as a company, and I will give them another chance because of that. I do understand that things happen, but they were nothing but sincerely apologetic and showed concern. Thank you for this. I will now be changing my review stars because of this. I appreciate the concern and diligence.** I will not be back here. I came here because it was close to home, and I was treated very well previously for a skin situation. I want to first say that Brittany, Katie and Jessica were so very kind and compassionate. That is why there are two starts. But your doctor, Dr. Parker, was awful, rude, judgmental, disrespectful and discriminatory. My dog has better bedside manners. Apparently your doctors work 24 hour shifts and at the end of their 24 hour shift, some are grouchy and just want to sleep. Unfortunately for them, that’s not what emergency doctors get to do in most cases, nor is it the patient’s fault if they aren’t getting to sleep. You all have a lot of competition in the area and patients now have a choice in their emergent care. I have amazing insurance as well. It’s a shame that patients are treated as though you don’t want their business. I would love to discuss this with Dr. Harvey Castro, as I know he did not start this company for patients to be treated so terribly. I think I was in shock actually. You guys have a new set of doctors, from what I’ve been told, and it’s a shame. The previous ones were amazing.
The best experience I have ever had at a medial center. Made me comfortable. They also helped explain what was my issue simple a d terms I understood. Thank you I definitely recommend.
Great and friendly staff! Was provided with exceptional care during my stay here, from the Doctor and nurses to the front desk! Had to be transferred to a different hospital, but they made sure I had everything I needed, and much more, in the overnight bag they provided.
I didn't know an ER experience could be so pleasant before coming here. I usually dread having to go to the ER, but from the moment we walked in we were treated so well and everyone had so much compassion. The nurses were very friendly and professional, and Dr. Blake also made us feel like we were friends instead of strangers. We appreciated the updates and info in-between tests and waiting time, made us feel well taken care of. The whole facility is very clean and well maintained. Definitely will be using them again for future ER needs.
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