Should change their name to MIGHT GET CARE. There is nothing urgent about this place. I've been waiting for 1.5 hours just to get my son's throat looked at. They tell me "just wait in your truck we have your number we will call you" then they call my wife instead after I called them to see what the heck was going on. They have no concept or consideration of other peoples time. Completely ridiculous. Thought maybe I could get my son checked and be able to take him to school but at this rate we will be lucky to make it home for dinner. I tell them he has a history of strep and then they ask "do you want to have him tested for strep?" What the heck do you think? We are here for a sore throat so maybe just check his vision and we will call it good. Should have went to Red River in Sherman. The excuse was they are doing so much testing in the back of the building that they are behind. Well, if all you are going to do is testing in the back and ignore the actual paying customers up front then close the place for anything other than testing. Not an urgent care facility. Its a testing facility that charges people to wait on them. UPDATE...OFFICIALLY BEEN HERE 2 HOURS NOW STILL HAVEN'T SEEN A DOCTOR.
I feel sorry for this places employees. We didn’t realize they closed at 3 due to the parking lot being full so we walked in. You could tell the employees were exhausted and over worked, it was nearly 4 o’clock and they still had people in the lobby and parking lot. They clearly aren’t paying much attention to the patients that aren’t there for Covid because they were so backed up with doing tests
Love the staff here!! The front desk lady melissa is always sweet and welcoming, she's the reason I always come here and than the doctors are very knowledgeable
Poison ivy is what brought us to the office, cost 120 and they gave a prescription for ointment. Great but the tube was so small to cover an adult body 6’1” it lasted a couple days. When we asked for refill they refused said we needed to come back in pay another 120 just for another small tube of ointment. They should have given enough in the first place. Very disappointed in the care they have for patients. Looks like I’m finding new urgent care.
If your covid testing cuts off before you close, you should really tell people that on the phone. Drove an hour after a long work day to be told there was no way they could see me. Completely rude and unprofessional.
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