I tried calling a dealership in McKinney bc I read online this was a recall item. Well they tried telling me it wasn’t so I called GMC in Sherman. At first I thought I was going to have the same problem but after a few minutes they told me to bring it in and it would be covered if it was the vacuum pump. Set a date and time convenient for me and I took it in. The young lady checked me in and even offered me a ride home. How nice and convenient is that?! By 4 pm it was fixed and even detailed!!! Not only was the manager very professional and was quick to figure the issues out but the new young lady “Amy” was very helpful and polite. Coming from the Dallas metro and use to having to wait hours and huge dealerships this place is a dream come true. You usually don’t get fast and convenient with dealerships. I might regret saying this but they have a great deal on an oil change and tire rotation. Very happy with service and will be taking my truck back for an oil change and tire rotation! I hope this helps someone decide to give this place a chance. I didn’t see very many reviews for a lot of places when I was looking. Thanks again GMC peeps!
Jimmy was extremely kind and helpful. He was honest and easy to work with!! I felt like the service was very pricey but was in a bind and had to have it fixed! Very disappointed in the cost, but service was great!
Their service dept stays busy & the employees are rushing around to satisfy the vehicle's owners who wait inside the lounge. There is complimentary K-cup coffee with flavored creamer choices. Also offered are snacks for sale in vending machines. I was kept informed periodically of what stage of my oil change, tire rotation & car wash they were at. My 2019 Buick Encore includes 6 of the oil change, tire rotation & car washes per year which is very handy & appreciated!
I had an appointment at 10:00 AM to have my truck serviced. It was over 2 hours later before they finished. I would have expected that without an appointment but not for a scheduled appointment. I’ve leased and bought trucks from Parkway over the years but the service and friendliness I experienced in the past are gone. Today was my last visit. I’ll go where my business is appreciated . I saw your response. You have my phone number. If the manager wants to talk to me, he can call me.
They had truck 3 days and unable to do warranty repair because of part on back order. 24 miles were put on truck while in their possession and fuel was so low that it wouldn’t even say how many miles were left. They do a lousy job cleaning the vehicle and I specifically asked them not to armor all the tires because they use so much it gets all over the truck and I have to re wash it but they did anyway. They don’t clean the inside like salesman said they would at purchase. Once the warranty work is complete I will most likely start using another dealership that’s much farther away but hopefully they will have better service.
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