We ordered two 10 x 10 poly doors with 2 chain hoists. We were contacted and told the installer was loaded and on his way out. We were not home and could not leave to be there for the installation. When we got home the doors were up and chains installed. This caused issues while building the remainder of the building since we were not ready for the doors. Once the building was complete, we realized the chains were installed on the wrong sides of both doors. When we called to request they move the chains, (after several attempts at excuses) we were told it would cost another $220 to move them when they should have confirmed that in the first place. They need someone taking complete orders/directions when taking the orders instead of just worrying about us paying cash. They got their money, we got poor customer service.
CALLED WITH A PROBLEM WITH MY GARAGE DOOR & THEY RESPONDED THAT THEY AREN'T GOING TO TAKE RESPONSIBILITY. IF YOU'RE SMART YOU WILL STAY AWAY FROM THIS COMPANY.
Bad first impression! Called them on Monday for garage door installation at home. After calling one number, getting forwarded to a different number twice, I did not know if I was dialing it correctly. Online had 2 different numbers so I called the other number and I think I got the owner. I had some previous engagement Wednesday morning so we set up the installment for Wednesday 1pm. On Tuesday my Wed morning plans changed so I called and texted Overhead Door to inform them I could be at the house at 10am, I was thinking it would not be so hot for the installer earlier in the day-- no response from them Tuesday letting me know if they could make it or not. I also texted and called them Wednesday morning before 8am and 10am when I got to the house. Several attempts to contact them to see what time they could make it with no response. Finally, Wednesday 1pm- nobody shows up. 1:30pm nobody shows up, I called and texted to see if anyone is coming or on the way- the response "Installer on the way". 2:36pm I text again, Nobody here, how long does this process take? I need to leave at 5:30. A few minutes later, a guy called me stating he was in Lake Kiowa and when he finished that job, he will do my door. He said he may be at my house by 4:30pm, I said that would probably be too late, I have to leave by 5pm. He claimed he could install the garage door in 30 minutes. I said I do not want him to rush, he may miss something or may not be a good quality install. I do not want a sloppy job. We hung up, I waited until almost 5pm, called and texted both numbers stating how disappointed I was with their lack of communication and not being on time- or even showing up. I changed my schedule to be available and sit around the house for 7 hours waiting.
POORLY RAN BUSINESS. NO ONE IN OFFICE FOR A WEEK. IF YOU CAN'T BE OR AT LEAST ONE PERSON BE THERE THEN YOU DON'T NEED TO RUN A BUSINESS.
I had a 16x7 insulated garage door installed at my home. The door and garage door opener was installed in a timely manner, at a fair price, by professionals. I would not hesitate to recommend them or use them again.
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