Last summer I was told by a Hutchins plumber that we had a broken pipe under our slab foundation and it would cost over 14k to fix without a camera even being sent through the pipes. When I asked why not the reason was they only had 1 camera for 4 trucks. When Murley came out with a camera then broken pipe was not under the house and cost less than 2k, husband dug hole so was cheaper. Owner was aware of the situation and never even offered to refund the $300 I spent. We previously used them for other jobs. Now I tell everyone I know how they do business!!!!
If we could put NO STAR, we would. We called today to have someone come out and inspect our heating system and my husband told them that we have a home warranty. Before he could say anything else, the fellow on the phone said, "we don't deal with home warranties." My husband explained that we would deal with the home warranty company and the fellow cut him off and said again, "we don't work with any home warranty company." End of conversation. Thank you for your response, however, we believe you have been misinformed. My husband visited with your employee, Jacob. Jacob did not offer any additional information; nor did he say your company would set up an appointment. Again, he just said, we don't work with any warranty companies PERIOD. If you would like to contact us directly, please let me know. We wanted to work with your company as our neighbor spoke highly of you and your service. We are updating our review because we spoke with Jeremy from Hutchins this morning and resolved the issue. Larry came out and inspected our heating system and because of the its age (21 years) many of the parts are not available. He talked to our home warranty company several times . We will continue to use Hutchins for any repairs with heating, cooling and plumbing going forward. We are very impressed with this company's efforts to help us.
We used another company when we first moved here and we thought we could do better. So, we tried Hutchins for repairing a sink leak and a problem toilet. Our technician (Gann Mitchell) provided excellent service in very quickly identifying and fixing both. We were so pleased that we chose Hutchins again today to fix a leaky faucet outside that was concerning. Again, Gann was able to very quickly diagnose and fix the problem - which saved us a lot of time and worry. However, he then went above and beyond. We have a gas fireplace that hasn’t worked since we moved in 5 years ago. We actually had another plumber look at it at the time and they gave us a big quote and said that we would need to cut through the drywall to fix the problem. I decided to ask Gann to check it out since he finished the outdoor faucet so quickly. Once again, Gann very quickly diagnosed the issue and applied a very quick and easy fix to get our fireplace to work. I cannot recommend Hutchins (and Gann Mitchell, in particular) enough if you have any plumbing issue. Thanks for the great service!
Larry & Keith were out on 8/28/20. They were very professional and precisely on time. They're knowledge and swiftness in repairing my AC was impressive and very much appreciated. I hardly had time to get hot before they arrived. Keith has serviced my AC in the past and I would recommend Hutchins to anyone that needs help in any areas which they service. I will be a lifelong customer. Great work guys! Stay safe & cool.
I would recommend this company to anyone!! We had the most horrible smell coming out of our master bathroom, so bad that we have been sleeping in a separate room since Christmas Day. Hutchins was recommended to us by our septic company and gave us an appointment for the next day. Gann came out (actually early) and after looking everywhere the smell was stumping him as well. Oddly enough he actually picked up on something I had said earlier about never using the bathtub in that room and within 3 min the problem was solved!!!! (I know- a man who actually listens to what you say and remembers it??? I was shocked as well!!!) They had a special waiving the fee to come out so total cost -0- (all it needed was water in the pipe on the tub we don’t use). I’m going to have to send a gift card. After almost a week, we’re FINALLY moving back into our bedroom!! This s company has ALL my business from here on out!
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